Refund policy

Return & Refund Policy
Last Update Date: 25-May-2025

At Deeps Skin Clinic, we are committed to providing high-quality skincare products and ensuring customer satisfaction. If you are not fully satisfied with your purchase, we’re here to help.

1. Eligibility for Return

You may request a return if:

• The product is damaged or defective upon delivery.

• You received the wrong item.

• The product is unused, unopened, and in original packaging.

Please note:

• Used or opened products are not eligible for return due to hygiene and safety reasons.

• Returns must be requested within 7 days of delivery.

2. How to Request a Return

To initiate a return, please contact us at:
📧 Deepsclinic33@gmail.com
Include the following:

• Order number

• Reason for return

• Photo evidence (if damaged or incorrect product)

Once your request is approved, we will provide instructions for returning the item.

3. Refund Process

• Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be credited within 5–7 business days, and a credit will automatically be applied to your original method of payment.

4. Shipping Costs

• If the return is due to our error (damaged or incorrect product), we will cover the return shipping cost.

• For all other returns, the customer is responsible for the return shipping charges.

5. Non-Returnable Items

• Opened or used products

• Items purchased during promotional sales or clearance

• Gift cards or vouchers

6. Exchange Policy

We currently do not offer exchanges. If you need a different product, please initiate a return (if eligible) and place a new order.

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Questions?
If you have any issues or questions regarding returns or refunds, please contact our support team:
📧 Deepsclinic33@gmail.com
📞 1800-202-8511